Global Recognition of Ukraine’s IT Outsourcing Industry

Ukraine is increasingly becoming more and more popular as an IT outsourcing destination. With IT outsourcing market volume of US$ 1,1bn, with more than 1,000 outsourcing companies operating in the industry, and more than 25,000 IT specialist involved in outsourcing, Ukraine is one of the most attractive nearshore destinations for West European and UK companies and offshoring destination for North American businesses. Many experts agrees that such advantages as unique geographical location, the availability of extensive IT talent pool, strong scientific legacy, and cost benefits make Ukraine a natural choice for outsourcing. Ukraine’s IT outsourcing service industry and Ukrainian outsourcing companies were recognized many times by global research organizations, national industry associations in their reports, listings, and rankings, as well as awarded in different nominations. Here are some of the achievements that should be mentioned and acknowledge the image of Ukraine as one of the best locations for outsourcing:

Central and Eastern Europe IT Outsourcing Review

Ukraine was ranked the first among 16 countries of the CEE region by the volume of IT outsourcing services provided, by the number of IT outsourcing companies operating in the market, and by the number of IT specialists involved in the outsourcing industry in the report “CEE IT Outsourcing Review” in 2008, 2009, 2010. The research is conducted annually by Central and Eastern European Outsourcing Association (CEEOA). The reports can be found here: “CEE IT Outsourcing Review 2007” “CEE IT Outsourcing Review 2008” “CEE IT Outsourcing Review 2010”

TOP 30 Outsourcing Destinations

Ukraine has joined the list of TOP 30 Outsourcing Destinations by Gartner since 2007. Gartner, world’s leading research organization, examines 72 offshore locations in terms of ten criteria and list top 30 destinations. The criteria used by Gartner to identify top outsourcing destinations are language, government support, infrastructure, political and economic environment, cultural compatibility, educational system, labor pool, cost, global and legal maturity, data and intellectual property security and privacy. See Gartner’s 30 Leading Locations for Offshore Services

TOP 50 countries for locating outsourcing services – Global Services Location Index

Ukraine is included to the report of global management consulting firm A.T. Kearney – The Global Services Location Index that analyzes and ranks the top 50 countries worldwide for locating outsourcing activities, including IT services and support, contact centers and back-office support and has been published since 2003. For more details see the Global Services Location Index reports.

Ranked 49th in the World’s TOP 100 Countries

Ukraine was ranked 49th in the ranking of the world’s top 100 countries, and became the country with the best quality of life among low-income countries in the Newsweek Magazine Study of best countries in terms of health, education, economy and politics. For more details see World’s TOP 100 Countries

Outsourcing Destination of the Year

In 2011 Ukraine has been recognized by outsourcing experts as the top destination for IT outsourcing and won the nomination “Outsourcing Destination of the Year” in the frames of European Outsourcing Excellence Awards. The awards program took place during the European Outsourcing Association Summit. More information about awards can be found on EOA Summit website.

City Lviv included to TOP 30 emerging destinations for outsourcing

In 2009 Ukrainian city Lviv was included to TOP 30 emerging destinations for outsourcing in the report “Exploring Global Frontiers” by KPMG. The 30 cities in analysis are “emerging” in that they are lesser known alternatives to the more established or organized cities for IT-BPO operations in the three regions: South and North America (Americas), Asia, India, Japan and Australia (ASPAC), Europe, Middle East and Africa (EMA). For more details see report “Exploring Global Frontiers”.

TOP 50 Emerging Global Outsourcing Destinations

Ukraine’s capital Kyiv was ranked among TOP 50 Emerging Global Outsourcing Destinations by Global Services and Tholons in 2009. These rankings were based on the analysis of the following categories: Scale and Quality of Workforce, Business Catalyst, Cost, Infrastructure, Risk Profile, Quality of Life. For more details see the TOP 50 Emerging Global Outsourcing Cities listing.

TOP 20 Leading Countries in the area of IT Outsourcing and High-Tech Services

According to the 2010 Global Services 100 list, Ukraine is 11th among 20 leading countries in the area of IT Outsourcing and High Tech Services. The GS 100 list is annually compiled by Global Services in association with NeoAdvisory, a consulting and advisory company. The 2010 Global Services 100 list can be accessed online at

TOP 10 countries with the most certified IT professionals

Ukraine was among 10 TOP countries with the most certified IT professionals following United States, India and Russian Federation. For more information see Global IT IQ Report.

Gaming Industry’s TOP 12 European Countries

Ukraine was ranked 8th in Gaming Industry’s TOP 12 European Countries by The Global Gaming Industry Network in 2009. Source: Outsourcing in Ukraine